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JUL 19 Product New Email Templates We are extremely pleased to announce the release of our new email templates and improved template editor which introduces many features that make it easier to customize your email templates. What are the main improvements?Email preview will allow you... JUL 19 Product We've launched the new Help Center theme Back in November 2019, we announced that we have been working on a brand new look for the Help Center. This theme has been automatically available to new customers and for existing customers to optionally try out over recent months, but... JUL 19 Release Announcements Deskpro 2020.2 Release 14th August 2020 - 2020.2.4 JUL 19 Product Report on user waiting time and first reply time within working hours Before now, our reporting system had the ability to measure waiting times, however, this counted the total time and did not take into account working hours set in your helpdesk. We're extremely pleased to announce that we have added the... JUL 19 Product Control whether Pending status is counted in SLAs and Ticket Waiting times We've added some new settings which allow you to control how the time a ticket spends in 'Pending' status is counted. APR 16 Release Announcements Deskpro 2020.1 Release We are pleased to announce the release of Deskpro version 2020.1. This includes a mixture of general improvements and bug fixes. MAR 17 Release Announcements Deskpro 2020.0 Release We are pleased to announce the release of Deskpro version 2020.0. This includes new feature additions, as well as performance and security improvements to your helpdesk. Improvements:CH-4384 Add 'Ticket Language' as a criteria option for automatons (e.g. Triggers and... NOV 25 Product Approvals We are proud to announce the release of Approvals. Approvals will give you more power to streamline & record your approval processes - whether that is gaining your customer's permission or making internal company requests. You can read further about how... NOV 25 Release Announcements Deskpro 2019.9 Release We are pleased to announce the release of Deskpro version 2019.9. This includes new feature additions, as well as performance improvements to your helpdesk. See all news Introducing our new Messenger widget We're delighted to officially announce the release of our new Messenger widget.What is Messenger? Messenger is a widget that you can enable on your Help Center or easily embed into your own website to give users quick access to... New Email Templates We are extremely pleased to announce the release of our new email templates and improved template editor which introduces many features that make it easier to customize your email templates. What are the main improvements?Email preview will allow you... We've launched the new Help Center theme Back in November 2019, we announced that we have been working on a brand new look for the Help Center. This theme has been automatically available to new customers and for existing customers to optionally try out over recent months, but... Deskpro 2020.2 Release 14th August 2020 - 2020.2.4 Report on user waiting time and first reply time within working hours Before now, our reporting system had the ability to measure waiting times, however, this counted the total time and did not take into account working hours set in your helpdesk. We're extremely pleased to announce that we have added the... Control whether Pending status is counted in SLAs and Ticket Waiting times We've added some new settings which allow you to control how the time a ticket spends in 'Pending' status is counted. Deskpro 2020.1 Release We are pleased to announce the release of Deskpro version 2020.1. This includes a mixture of general improvements and bug fixes. Deskpro 2020.0 Release We are pleased to announce the release of Deskpro version 2020.0. This includes new feature additions, as well as performance and security improvements to your helpdesk. Improvements:CH-4384 Add 'Ticket Language' as a criteria option for automatons (e.g. Triggers and... Approvals We are proud to announce the release of Approvals. Approvals will give you more power to streamline & record your approval processes - whether that is gaining your customer's permission or making internal company requests. You can read further about how... Deskpro 2019.9 Release We are pleased to announce the release of Deskpro version 2019.9. This includes new feature additions, as well as performance improvements to your helpdesk. See all news Knowledgebase Getting Started (18) 11. Get Deskpro on mobile 10. Integrate Deskpro with your favourite apps 9. Create a dashboard 8. Write a knowledgebase article 7. Set up Live Chat View all articles in Getting Started Sales, Billing & Legal (29) Deskpro Pricing What do you charge for supporting Deskpro? Can you host my Cloud data within the EU? Deskpro Privacy Policy Deskpro Security View all articles in Sales, Billing & Legal Using Deskpro (259) How do I automatically email users when their ticket has been assigned? How do I debug an authentication app on Deskpro On-Premise? How do I translate a custom phrase? I'm having trouble getting variables in custom phrases to work How do I install the chat widget in Joomla? View all articles in Using Deskpro Additional Services (15) Do you charge for updates to Deskpro? What do you charge for maintenance? Can I pay you to add a feature to Deskpro? What do I do if I need a specific feature? Admin & Agent Training View all articles in Additional Services Developer & Reporting (88) Downloading the source code of a custom app Removing 'Change Password' from the User Profile How do I hide the 'contact us' tab on the front portal page? What does the "Make this an agent dashboard" option do? Can I change the color of the ticket reply/note box? View all articles in Developer & Reporting Managing Deskpro On-Premise (126) Generating a server report file "Some HTTP methods are being blocked by your server" error CAPTCHAs not accepting correct responses What do you charge for maintenance? I have two Deskpro installations on the same server and Elasticsearch doesn't work View all articles in Managing Deskpro On-Premise Community Feature Request (1113) Bug Report (117) Suggestion (104) DPQL Reports (11) Featured topics 11 Next reply time on an SLA 1 Landing page for Guides 1 Option to update the brand of a published article or topic 1 Allow agents to override the original topic name when adding a content link in Guides 1 Display the name of linked topics to agents editing the topic when content links are being used in Guides View all topics Latest status changes … Collecting Feedback Track the page a chat was initiated from when the widget is embedded In Development Collecting Feedback Landing page for Guides … Collecting Feedback Option to update the brand of a published article or topic … Collecting Feedback Allow agents to override the original topic name when adding a content link in Guides … Collecting Feedback Display the name of linked topics to agents editing the topic when content links are being used in Guid...