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We’ve streamlined several of our app interfaces for a smoother user experience and have resolved several bugs. These updates should... May 14 Product (Admin) Enable better CRM with Dynamics365 and Bitrix24 Integrations Deskpro’s latest integrations will make customer relationship management simple, link your Dynamics365 or Bitrix24 account to Deskpro for simpler customer data retrieval whenever and wherever you need it. May 9 Product (Admin) Enhance Control with New Can Unassign Agents Permission We are excited to introduce a new addition to Deskpro’s Agent Permissions with Can Unassign Agents. This enhancement evolves the existing ’Can Assign Agents’ permission into two separate permissions: ’Assign Agents’ and ’Unassign Agents’, providing more flexibility in managing wo... May 9 Product (Agent) Apply Macros from the Reply Box with Shortcodes We’re enhancing your workflow with our latest update - now you can apply Macros directly from the reply box using the shortcode menu. Just begin typing the shortcode for your desired Macro, and it will pop up as a suggestion... May 9 Release Announcements Deskpro Horizon Release 2024.19 We’re pleased to announce the release of Deskpro Horizon, version 2024.19.1. This release includes several new features our team has been developing, general improvements to product functionality and interface, and several bug fixes. Apr 30 Release Announcements Deskpro Horizon Release 2024.18 We’re thrilled to launch Deskpro Horizon, version 2024.18. This release is packed with new features including enhancements to data import capabilities, updates to Help Center fields, UI improvements, plus various bug fixes to improve your overall experience. Apr 16 Release Announcements Deskpro Horizon Release 2024.16 We’re pleased to announce the release of Deskpro Horizon, version 2024.16. This release includes a new feature that enhances the CSV Importers data mapping abilities and several other improvements and bug fixes. Apr 11 Release Announcements Deskpro Horizon Release 2024.15 We’re pleased to announce the release of Deskpro Horizon, version 2024.15. This release includes several bug fixes that will enhance Deskpro’s functionality and improve the agent and admin experience. Bug Fixes ? On the Ticket History tab, updates to previous built-i... Apr 3 Release Announcements Deskpro Horizon Release 2024.14 We’re pleased to announce the release of Deskpro Horizon, version 2024.14. This release includes an update to our SCIM mapping and enhancements to our Social Channels. Mar 27 Release Announcements Deskpro Horizon Release 2024.13 We’re pleased to announce the release of Deskpro Horizon, version 2024.13.5. This release includes an update to CRM profiles, as well as, other general improvements to product functionality and bug fixes. See all news Guides View all Guides Admin Guide Welcome to the Deskpro Admin Guide which details installing, configuring and managing a Deskpro helpdesk as an Admin. View Guide Admin Guide Welcome to the Deskpro Admin Guide which details installing, configuring and managing a Deskpro helpdesk as an Admin. Agent Guide Welcome to the Deskpro Agent Guide which provides an overview of how to use Deskpro as an Agent. View Guide Agent Guide Welcome to the Deskpro Agent Guide which provides an overview of how to use Deskpro as an Agent. On-Premise Controller Welcome to the Deskpro On-Premise Controller (OPC) guide, which details installing, maintaining and monitoring Deskpro On-Premise as a Systems Administrator View Guide On-Premise Controller Welcome to the Deskpro On-Premise Controller (OPC) guide, which details installing, maintaining and monitoring Deskpro On-Premise as a Systems Administrator Reports Guide This guide offers an introduction to viewing data about your helpdesk usage in the Reports feature. View Guide Reports Guide This guide offers an introduction to viewing data about your helpdesk usage in the Reports feature. Knowledgebase Getting Started (46) Organize your Helpdesk into Departments Overview of the Agent Interface How can I stay up to date with Deskpro? Add Agents to your Helpdesk Overview of the Ticket View all articles in Getting Started Horizon Migration (5) Upgrading to Deskpro Horizon: A Guide for Admins Upgrading to Deskpro Horizon: A Guide for Agents Upgrading to Horizon On-Premise: A Guide for Admins How to upgrade your Deskpro On-Premise to Horizon Introduction to the On-Premise Controller (OPC) for Sysadmins View all articles in Horizon Migration Using Deskpro (256) How do I customize the text that appears on my Help Center? I’m not receiving notifications when I create a ticket How do I restrict access to parts of my Help Center? How do I assign out-of-hours tickets to a particular team? How do I manually run the email processing command ? View all articles in Using Deskpro Sales, Billing & Consultancy (42) Where will my data be hosted? Can you host my Cloud data within the EU? Deskpro Privacy Policy Deskpro End-User License Agreement Deskpro Terms of Service View all articles in Sales, Billing & Consultancy Developer & Reporting (37) Deskpro PHP SDK Webhook action data format Getting started with Deskpro development Retrieving user hostname information in reports Number of times ’Downloads’ have been downloaded in the user portal View all articles in Developer & Reporting Deskpro Legacy (357) Setting up a Custom Email Address with Deskpro Cloud How do I enable logging for incoming email processing? How do I reset an admin password in Deskpro On-Premise? Server requirements PHP version View all articles in Deskpro Legacy Community Feature Request (1550) Bug Report (125) Design Feedback (6) Featured topics 323 Mass Action Add "Problem","Note", and "Merge" 68 Merge multiple tickets into one 175 Calendar view, ticket scheduling 147 Dark/Night mode theming? 48 Deskpro Search Metadata Description View all topics Latest status changes … Report Be able to mark an email as important … Report Merge billing items when merging people or companies … Report Ticket Triger [Email body] "contains" input validation … Report Display file name in history for ’file’ field type … Report Display file name in history for ’file’ field type View all status changes Powered...